Returns Policy

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Important Notice:

Please Refrain from Accepting Opened or Tampered Packages for Your Security.

Request a Return/Replacement Within 7 Days if You’ve Received the Wrong Product. Your Satisfaction is Our Top Priority!

Cancellation Policy:

In the event of an inadvertent order, we understand and accommodate cancellations with ease. Please note that cancellations can be processed exclusively prior to the order status transitioning to “Ready to Ship.” Once the order has reached this status, it signifies that the items are prepared for dispatch, and cancellation may not be feasible at that juncture.
Our unwavering commitment to expeditious service is paramount. Subsequently, once an order has been dispatched, it is en route to its intended destination. For any inquiries or requisite assistance about your order, we encourage you to contact our customer service team before dispatch or before the order attains the “Ready to Ship” status.

This policy is designed to strike a judicious balance between facilitating customer adjustments and ensuring the seamless processing and expeditious shipping of orders. It adheres to established norms within the e-commerce industry, wherein specific timeframes govern the window within which cancellations can be accommodated without impediment. For any concerns or assistance, we invite customers to promptly engage with our dedicated customer support.

Returns Policy:

You can initiate a return or replacement for your product under the following conditions:

Wrong Product Delivered:

If you receive a product different from what you ordered, we will gladly facilitate a return or replacement to ensure you receive the correct item.

Expired Product Delivered:

In the rare event that you receive an expired product, we apologize for the oversight. Please initiate a return, and we will promptly replace the expired item.

Damaged Product Delivered – Physical Damage/Tampered Product or Packaging:

If your product arrives in a damaged condition, exhibits physical damage, or if the packaging appears tampered with, please initiate a return. We are committed to ensuring your satisfaction with undamaged and high-quality products.

Incomplete Order – Missing Products:

Should you receive an incomplete order with missing products, we apologize for any inconvenience. Initiate a return, and we will promptly address the issue by either sending the missing items or processing a refund accordingly.

We aim to provide you with a hassle-free and enjoyable shopping experience. If you encounter any of the above situations or have further questions, please reach out to our customer support team. We’re here to assist you.

Return Timeframe:

You have a 7-day window from the date of delivery to initiate a return.

Partial Order Returns Policy:

Our policy allows for the return of individual items within your order. Eligible products can be returned within a stipulated period of 7 days from the date of delivery. We value your satisfaction and aim to facilitate a straightforward return process for your convenience. If you have any specific items you wish to return, please refer to our return guidelines for a seamless process.

Eligibility Criteria:

Products must be unopened, unused, in their original packaging, and include all accessories.

Refund Policy Notice: No Refund for Opened or Used Products.

Please be advised that products returned in an opened and/or used condition will not qualify for a refund. We kindly request that you ensure the items remain unused and in their original packaging when initiating a return to facilitate a smooth and efficient process. Your understanding in this matter is greatly appreciated. If you have any questions or require further clarification, our customer support team is ready to assist you.

Product Verification and Resolution:

Upon receiving your returned product(s), we will meticulously verify it against your claim. Based on the assessment, we will initiate either a replacement or a refund. Please bear in mind that the availability of replacement stock will influence this decision.

Refund Processing Timeframe:

For cancelled orders, our commitment is to process your refund promptly within 7 business days. In the case of product returns, the refund will be initiated upon receipt of the product at our warehouse, following a comprehensive quality check. It is important to note that this entire process, from the pickup of the return to the completion of the refund, typically spans approximately 2 weeks. We appreciate your patience and understanding as we ensure a thorough and efficient handling of each transaction. If you have any further inquiries or concerns regarding your refund, please do not hesitate to reach out to our customer service team for assistance.

Refund Disbursement Procedure:

For cancelled or returned products, the method of refund varies based on the payment mode:

Prepaid Orders:

For payments made through bank accounts, credit cards, or debit cards, the refund will be credited to the respective account.
The refund process for prepaid orders is typically completed within 7 business working days.

Cash on Delivery (COD) Orders:

Customers who opted for Cash on Delivery will need to provide their bank details for the refund to be processed.
This ensures a smooth transfer of funds to the preferred bank account.
We are committed to expeditiously completing the refund process as per the specified timelines. Should you have any additional queries or require further assistance, please feel free to contact our dedicated customer service team.

User Responsibilities During Returns:

Secure Packaging:

Ensure that the returned item is securely packaged to prevent damage during transit. Use the original packaging materials if available or choose appropriate packaging to maintain the item’s integrity.

Include All Accessories:

Check and include all accessories, manuals, and any additional items that came with the product. This helps expedite the verification process and ensures a smooth return experience.

Opened/Used/Altered Products:

Regrettably, we cannot accept return or replacement requests for products that have been opened, used, or altered in any way. Please ensure items remain in their original condition.

Missing Original Packaging:

For a smooth return or replacement process, it’s important that the original packaging, including mono cartons, labels, and other components, is intact. Unfortunately, requests without the complete original packaging cannot be accommodated.

Late Request Submission:

To provide efficient service, return or replacement requests must be initiated within 7 days from the date of delivery. Requests received after this period, unfortunately, cannot be processed.

Delayed Reporting of Damaged/Missing Products:

In the event of a damaged or missing product, it is crucial to report it promptly. Requests for damaged or missing products must be submitted within 2 days from the date of delivery. Any reports beyond this timeframe, regrettably, cannot be entertained.

Please ensure compliance with these conditions for a smooth and successful return or replacement experience. If you have any questions or concerns, our customer support team is ready to assist you. Your cooperation in adhering to these responsibilities is highly appreciated, and it contributes to a positive and efficient return experience. If you have any questions or need assistance, feel free to reach out to our dedicated customer support team. We’re here to help!

* The interpretation of these policies and any disputes arising from them shall be at the sole discretion of Denvisio Biomed Ltd.. Decisions made by Denvisio Biomed Ltd in such matters shall be final and binding.
By proceeding with a purchase or initiating a return, you acknowledge and agree to abide by the terms and conditions outlined in our policies

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