Terms & Conditions

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Welcome to PrevestDirect.com!

PrevestDirect.com is maintained and completely operated by “Denvisio Biomed Ltd” which is a wholly owned subsidiary of Prevest Denpro Ltd.

Before you proceed with purchasing dental products on the platform, please carefully read and understand the following Terms and Conditions. By using our website and making a purchase, you agree to abide by these terms. If you do not agree with any part of these terms, please refrain from using our platform.

In accordance to Medical Device Regulations(MDR) 2017, it is mandatory to buy any medical device(s) from a registered supplier such as us and to sell to a registered dentist/dental practitioner. Click here for more Details. To be compliant to MDR 2017, it is mandatory to provide the Dental Council of India Registration Number or Drug Licence Number while placing the order. We will assume that the provided details are correct and we will not be responsible for any false information provided by the customer.

These Terms of Use govern all the offerings either on the website or on the app:

Product Information:

a. We strive to provide accurate and up-to-date information about our dental products, including descriptions, prices, and specifications.

b. We do not guarantee the accuracy of the information and reserve the right to update or modify it at any time.

Order Placement:

a. By placing an order on our platform, you confirm that you are at least 18 years old or are using the platform with the consent of a parent or legal guardian.

b. Once an order is placed, it is considered an offer to purchase the selected products. We reserve the right to accept or decline this offer at our discretion.

Pricing and Payments:

a. All prices are in Indian Rupees (INR) and are inclusive of applicable taxes.

b. We accept various payment methods, and you agree to provide accurate and complete payment information.

c. Prices and availability of products are subject to change without prior notice.

Shipping and Delivery:

a. We aim to deliver products within the specified time frame. However, unforeseen circumstances may cause delays, and we are not liable for any consequential damages arising from such delays.

b. Shipping charges, if applicable, will be communicated to you during the checkout process.

c. For further information you can refer to our shipping policy

Returns and Refunds:

a. Please review our Returns and Refunds Policy here available on our website for information on returning products and seeking refunds.

Data Privacy:

By registering on our platform, you agree to provide accurate and current information. We respect your privacy, and our Data Privacy Policy outlines how we collect, use, and safeguard your personal information. Please review our Privacy Policy as outlined below:

a. Collection of Personally Identifiable Data and Other Information: When you register and use our platform to make a transaction, we collect various types of personal information, which may include:
Contact information: This includes your name, phone number, email address, and postal address.

Account credentials: These include username, password, and other security-related information to complete the transactions.
Profile information: Professional details, which include your role in the dental organisation and preferences.

Transactional information: Details concerning transactions, orders placed, and other interactions with our platform.
Communications: Any kind of communication or correspondence exchanged between you and our team.

b. Use Of Demographic Data or Information: We collect personal information to offer the services you request. However, we also provide you with the choice to opt out of such uses. We collect and use your personal information for legitimate business purposes, which include but are not limited to the:

Service Provision: To facilitate your registration on the website, manage accounts and deliver services on our platform.

Communication: To keep you informed about activities in your account, orders, updates, and respond to your queries.

Analytics and Improvement: To analyse user behaviour and feedback that helps us enhance our platform’s functionality and user experience. We identify and use your IP address to address problems with our server and gather broad demographic information.

Legal Compliance: To comply with the regulatory requirements, legal processes, and laws.

Online Surveys: To tailor customer experience at our website and display content as per preferences.

c. Cookies: We use cookies to store your information on the web browser. Cookies help the browser remember user-specific information. These cookies do not store any of your personally identifiable information.

User Account:

a. You are responsible for maintaining the confidentiality of your account information and password. Notify us immediately if you suspect any unauthorized use of your account.

Intellectual Property:

a. All content on our platform, including text, graphics, logos, and images, is the property of Prevest Denpro Ltd and / or Denvisio Biomed Ltd. You may not reproduce, distribute, or use it without our explicit permission.

Limitation of Liability:

a. We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our platform or products.

Governing Law:

a. These Terms and Conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.
We reserve the right to update or modify these Terms and Conditions at any time. It is your responsibility to review them periodically. If you continue to use our platform after changes are made, it implies your acceptance of the modified terms.

Thank you for choosing PrevestDirect.com for your dental product needs! If you have any questions or concerns, please contact our customer support team.

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